Terms and Conditions 23PINE

Terms and conditions

These terms apply to users of 23pine.com. They will be valid for all your transactions with 23PINE and visits to 23pine.com. These conditions apply to sales of all products by 23pine.com to private individuals.


We will ship from our lab within 2-3 working days. We use DHL Art Delivery Express worldwide. Your order will be delivered to a local DHL Access point.

Please note:

We're unable to cancel an order once it has left our warehouse.

The shipping cost is non-refundable for all returns.

Delivery to rural addresses can take longer.

Taxes and duties

Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT. We are unable to advise the exact amount of Duties and Taxes your package will incur as these charges are imposed directly by your local Customs.


23PINE insures each purchase during time in transit until it is delivered to you.


Orders at 23pine.com can be returned for free within 30 days for any reason. We only accept products that are unused accompanied/attended by the original invoice. 23PINE will issue a full refund including the shipping cost from us to the customer. To return or exchange items, you must use the enclosed pre-paid shipping label and contact a DHL service point.


Your refund will be credited to the original purchaser's credit card. If the complete order is returned a refund will include 23PINE shipping costs.


The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns - if something doesn't fit, just return it to us for an exchange or refund. The following payment methods are accepted:

Credit card

You can pay by Visa and MasterCard. Visa and MasterCard are verified by a secure code. Payment is debited from your card once you place the order.

Privacy Policy

We collect information from you when you make a purchase in our store or subscribe to our newsletter. You may be asked to enter your name, email address, email address, and credit/ debit card information. The information that we collect from you may be used in one of the following ways.

To personalize your experience, improve our website and the customer service, to administer survey and send our monthly newsletter. We recognize the importance of protecting your privacy. We use Secure Socket Lagers (SLL) industry standard to secure your personal information when you place an order in our store.


www.23pine.com uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.


If you like to unsubscribe from receiving our newsletter in the future, instructions for this will be included in the bottom of each newsletter.


The copyrights that are provided in this site are owned by 23PINE. Including the trademarks of 23PINE. You are authorized to use this material only for personal, non- commercial purposes. You may download, the original print and store copies of the material for your own personal use. For press inquiries please contact us at contact@23pine.com

Quality Guarantee

If you receive an item that is damaged or have a manufacturing fault please contact us on contact@23pine.com and we will help you.