Terms & Conditions

This website is operated by 23PINE.COM AG, Bahnhofstrasse 30A, Zermatt, Switzerland, hereinafter referred to as "23PINE".

Terms & Conditions of Use


Thank you for visiting 23pine.com. These Terms and Conditions of Use (“Terms”) expressly incorporate by reference and include the 23pine.com Privacy Policy and Cookie Policy and any other guidelines, rules or disclaimers that may be posted or updated on specific web pages herein or on any notice sent to you. When entering 23pine.com (the "Site"), you agree to the following Terms. If you do not agree to these Terms, please do not use this Site. 23PINE reserves the right, at our complete discretion, to change, modify, add, or remove portions of these Terms at any time. We encourage you to review these Terms from time to time because any changes are binding on you. Your continued use of this Site following the posting of changes to these Terms will mean you accept these changes.

Intellectual Property Rights

Material from this Site may not, except as provided for by mandatory law, be copied, reproduced, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of 23PINE. Neither title nor intellectual property rights are transferred to you by use of or access to this Site; rather, all rights, title and interest in and to all aspects of the Site remain the property of 23PINE. Material on this Site is provided for lawful purposes only. 23PINE and 23pine.com are intellectual property rights owned by 23PINE and/or its affiliates, subsidiaries, parent or related companies. The use or misuse of these trademarks is strictly prohibited. All other trademarks are the property of the respective trademark owners.
If you send information or material to 23PINE or post information or materials on the Site, you are solely responsible to ensure that you are allowed to take such actions and that your actions will not infringe any other party’s rights. You acknowledge and accept that 23PINE automatically and immediately upon receipt thereof is given a non-exclusive, royalty-free, transferrable and licensable license to such information and materials, with full and free right of disposal, including but not limited to the right to make changes and publications of the information and materials.


This Site and its content are protected by copyright as a copyrighted work, a collective work and/or compilation, pursuant to Swiss copyright laws, international conventions and other copyright laws. Except as set forth in these Terms or in mandatory law, you may not modify, adapt, translate, exhibit, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in this section of the Terms or in mandatory law), create derivative works from, distribute, perform, display, reverse engineer, decompile or disassemble, or in any way exploit, any of the content, software, materials or the Site, in whole or in part. You may access the Site for your personal, noncommercial use only. Copying or storing of any content for other than personal, noncommercial use is expressly prohibited without the prior written permission from 23PINE or the copyright holder identified in the individual content's proprietary notices including copyright notice.

Liability and Warranties

Under no circumstances shall 23PINE or its affiliates, subsidiaries, parent or related companies be liable for any damages whatsoever (including, but not limited to direct, incidental, consequential, indirect or punitive damages), harm, or injury that relate to, arise out of, or result from the use of, or access to, or the inability to use, any of the materials of this site, or are caused by any failure of performance, error, omission, interruption, defect, delay in operational transmission, computer virus or line failure. The material on this site could include technical inaccuracies or typographical errors. The materials on this site are provided “as is” and without warranties of any kind, express or implied. To the fullest extent permissible by applicable laws, 23PINE disclaims liability for negligence and disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. 23PINE does not warrant that the functions contained in the site will be uninterrupted or error-free, that the contents will be correct, reliable or accurate or that this site or the server that makes it available are free of viruses or other harmful components. You (and not 23PINE) assume the entire cost of all necessary servicing, repair or correction. Nothing in these terms shall exclude or limit 23PINE's liability with regard to any matter for which it would be unlawful to limit or exclude our liability.

Linked Internet Web Sites

This Site contains links to other internet sites and resources. 23PINE is not responsible for the availability of external sites or resources linked to on this Site, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Transactions that occur between you and the third party are strictly between you and the third party and are not the responsibility of 23PINE. Because 23PINE is not responsible for the availability of these outside resources or their content, you should review the Terms of these linked sites, as their terms and conditions of use may differ from ours. You should direct any concerns regarding any external link to its site administrator or Webmaster.

Governing Law

The use of the Site and these Terms shall be governed by the laws of Switzerland, notwithstanding any principles of conflicts of laws. Except as described otherwise, all materials on this Site are made available only to provide information about 23PINE, which controls and operates this Site and makes no representation that these materials are appropriate or available for use in other locations. If you use this Site from other locations, you are responsible for compliance with the applicable local laws.

If you have any questions or complaints about our Site, our Terms or anything else please contact us at contact@23pine.com

Last amended: November 2018

Terms & conditions of Sale

23PINE.COM AG, ("23PINE") operates the site 23pine.com (the "Site"). Detailed contact information and other information about 23pine.com is shown below. These terms and conditions of sale ("Terms") apply when you as a consumer ("You") place an order through the Site.

To place an order

To make a purchase through the Site, You must accept the Terms. By accepting the Terms You agree to be bound by the Terms as a whole, and agree that You have read the information on personal data and consented to the use of personal data and cookies according to 23PINE´s Privacy Policy and Cookie Policy.

A purchase agreement is concluded only when 23PINE has confirmed Your order. 23PINE prompts You to save this confirmation for any contacts with 23PINE´s customer service. You may cancel Your order until it has been confirmed. If the order is cancelled, any payments You have made for the order will be refunded.

Customer Data

When You place an order, You will be asked to provide certain personal data about yourself. You acknowledge that any information You fill in is correct and complete and You are responsible for incorrectly completed tasks. Information about 23PINE´s processing of personal data is contained in 23PINE´s Privacy Policy

Intellectual Property Rights

The Site is owned by 23PINE. The content on the Site is owned by 23PINE or its licensors. The information is protected by intellectual property and market laws. This means that the trade marks, product names, trade names, graphics, images, design, layout and information about products, services and other content may not be copied or used without the prior written authorization of 23PINE.

Prices and Fees

The prices indicated on the Site are inclusive of VAT but do not include other fees such as delivery charges or payment fees. In the cart You will see the total price, including any applicable fees.
You need to be over 18 years of age to buy from this Site. 23PINE reserves the right, in individual cases, to deny or modify an order (for example, if You have indicated false personal information and/or have a record for non-payment of a debt).
23PINE reserves for products to be sold out, any image and typographical errors on the Site and incorrect prices and price adjustments (such as currency fluctuations) or misinformation regarding whether a product is in stock. 23PINE has the right to correct any such errors and to change or update information at any time.


Secure payment with VISA or MasterCard. 23PINE together with our partner Adyen provides a safe way for card payments and we meet the requirements of PCI DSS (Payment Card Industry Security Standard). No payment information is shared with 23PINE. Adyen effectuates the payment from Your card when the product has left the warehouse.

Cancellation of an Order

As a customer of 23PINE You have the right to cancel a purchase without giving reasons in accordance with the rules on withdrawal set out in the Distance and Off-Premises Contracts Act within EU. Your right to cancel an order is valid for 14 days from the day You received the goods.
Upon exercise of the right to cancel an order, You will pay for the return shipping and You are responsible for the return back to 23PINE. The return shall be sent without undue delay and at the latest within 14 calendar days from exercise of the right to cancellation.
The merchandise must be well packaged, in perfect condition and in the original box.
The right does not apply to goods produced according to customer specifications or otherwise have been clearly personalized.
In connection with an order of goods for which the right of withdrawal does not apply, You will receive clear information on this from 23PINE.
If You wish to cancel a purchase made through the Site, You should, before the withdrawal period has expired, send an email to 23PINE in the manner specified here. You must enter Your name, address and other relevant information such as order number, invoice number and name of the item in the message.
Once You cancel Your purchase, the amount You have paid for the product will be refunded to You (this does not include compensation for any increased costs of delivery if You have chosen not to use our standard delivery option). The amount to be repaid to You will be paid to You by 23PINE as soon as possible, but no later than within 30 days from the date when your items are back at our warehouse. The refund will be done via the payment option You chose when buying the product, provided that, unless otherwise agreed or that there are any obstacles with such reimbursement. You will not be affected by any fees or charges due to Your choice of payment method. The provisions set forth herein do not limit any applicable statutory rights.


The warranty covers goods that are defective according to applicable consumer protection legislation in Switzerland. You have a statutory right to make a complaint. Customers wishing to assert error in a product should contact 23PINE as soon as possible after discovery of the defect using the contact information stated below.
A complaint concerning an error must be made without undue delay after You have or should have discovered the error. Upon receipt of the delivery, You should carefully examine the product to ensure it is error free and meets Your expectations.
On suspicion of shipping damage, please contact 23PINE on the day of receiving the shipment. If damage is discovered after the package has been opened, You should immediately contact 23PINE.
Shipping charges are refunded for approved claims.
When 23PINE has received the defective product and Your complaint has been accepted, 23PINE will compensate You in accordance with applicable consumer protection legislation. 23PINE aims for this to happen within 30 days of receipt of the complaint, but it can take longer. 23PINE reserves the right to deny a claim if it turns out that the product is not defective in accordance with applicable consumer protection legislation.


23PINE is responsible if the item is damaged or lost during shipment or transport from 23PINE to You.
If there is a delay in the delivery You will be notified by 23PINE. You always have the right to cancel the purchase if long-term delivery delays occur. Contract may be rescinded by written cancellation via email to 23PINE customer service. Refund of the purchase amount paid by no later than 30 days after the termination has been received.

23PINE delivers to countries specified below:

Countries within the European Union
The United States of America

Please note that shipments outside of the European Union may be subject to additional customs fees or import taxes. You are responsible for paying such additional fees and taxes.

Delivery and shipping costs are specified at checkout.

If Your product has not been collected from the delivery point, 23PINE reserves the right to charge all costs arising in connection with this return to 23PINE.

Unclaimed delivery

If Your product has not been collected from the delivery point, 23PINE reserves the right to charge all costs arising in connection with this return to 23PINE.

Change of contract terms

23PINE reserves the right at any time to withdraw or modify these Terms. New conditions will be published on 23PINE without notice. Changes apply from the time You have accepted the Terms (in conjunction with a new purchase). 23PINE recommends that You keep Yourself updated on the Site periodically to be aware of any changes to these Terms.
If the competent court or authority or the National Board for Consumer Disputes finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall remain in force and enforceable to the extent allowed by applicable law. The provisions declared invalid or unenforceable will be replaced by the relevant legal guidance and advice.

Our Liability

If we breach these Terms, we shall only be liable for losses which are a reasonable foreseeable consequence of such breach. We are not responsible for indirect losses, for example loss of profit. Our maximum liability to You for any loss or damage arising in connection with Your order on the Site shall be limited to the total price of Your order.
Nothing in these Terms shall exclude or limit 23PINE’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Governing Law and Disputes

These Terms shall be governed by the laws of Switzerland, notwithstanding any provisions of conflicts of laws. Nothing herein shall prevent the application and enforcement of mandatory law.
Disputes shall primarily be resolved by consensus after discussion with 23PINE’s customer service. In any dispute 23PINE will follow the decision of the National Board for Consumer Disputes or ultimately by the courts of Switzerland.


Address: Bahnhofstrasse 30A, CH-3920, ZERMATT, SWITZERLAND
Email: contact@23pine.com

Last amended November 2018