Frequently Asked Questions
Here we have collected the questions we get the most. If the answer to your question is not listed below, feel free to contact us at firstname.lastname@example.org
I haven’t received my Order Confirmation!
We will send you an order confirmation to the email you entered in the details of your purchase. If you haven’t received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can’t find anything, please contact us at email@example.com
Where is my order?
Once your order has been dispatched you will receive a shipping confirmation. In this you will find the tracking number and the delivery company, which you can use to track your order.
Can I edit/cancel my order after I placed it?
Unfortunately not, once the order has been placed it’s imported to our automated systems where we don’t have the ability to do any changes. However, you are always welcome to return your order to us if you don’t wish to keep it.
How can I return my order?
You have the right to return a purchase without giving reasons within 365 days from the day you received the goods. Upon returning an order, contact us at firstname.lastname@example.org for help with your return.
What payment methods can I use to place my order?
You can pay with either Debit or Credit card, we accept Visa, Mastercard and American Express in all markets.
What is the difference between Fine Paper Prints and 23Posters?
Our Fine Paper Prints are analog printed on a 300gs uncoated paper and delivered to your home in a flat package. Unique motifs from carefully selected photographers. The quality of the paper and the colors in the picture are of such high quality that it stays just as nice for 200+ years.
23Poster- our own version of a traditional poster is inspired by photography and graphic design. Perfect when you want something unique but at a lower price than our Fine Paper Prints. Delivered in a roll. Digitally printed.
What is the difference between Collectors Editions and Fine Paper Prints?
Our Collectors Editions are made with the collector in mind, it’s made in a lab that’s been working with the most demanding museums and artists for more than 30 years and comes in very small editions. Our Fine Paper Prints also comes in great quality, but are printed in larger quantities, thus becoming a more affordable option than the Collectors Edition.
What is Special Editions?
Special Editions is what we call our Fine Paper Prints that have an extra touch to them, it could be that they only come in an edition of 12, 64 or 100. It could also be that they are printed with 5-colors instead of 4.
What is XXL prints?
XXL prints are as they sound, really large prints, sizes may be up to 2x3 meters. XXL prints are made by the same lab that produce our Collectors Editions and usually come in editions of 6 (+ 2 Artists Proof).