Frequently Asked Questions

Here we have collected the questions we get the most. If the answer to your question is not listed below, feel free to contact us at contact@23pine.com

I haven’t received my Order Confirmation!

We will send you an order confirmation to the email you entered in the details of your purchase. If you haven’t received a confirmation within 24 hours of your purchase, please check your spam folder and if you still can’t find anything, please contact us at contact@23pine.com

Where is my order?

Once your order has been dispatched you will receive a shipping confirmation. In this you will find the tracking number and the delivery company, which you can use to track your order.

Can I edit/cancel my order after I placed it?

Unfortunately not, once the order has been placed it’s imported to our automated systems where we don’t have the ability to do any changes. However, you are always welcome to return your order to us if you don’t wish to keep it.

How can I return my order?

You have the right to return a purchase without giving reasons within 14 days from the day you received the goods. Upon returning an order, contact us at contact@23pine.com for help with your return.

What payment methods can I use to place my order?

You can pay with either Debit or Credit card, we accept Visa, Mastercard and American Express in all markets.

What is the difference between Limited Editions and Fine Paper Prints?

Our Limited Editions are made with the collector in mind, it’s made in a lab that’s been working with the most demanding museums and artists for more than 30 years and comes in very small editions. Our Fine Paper Prints also comes in great quality, but are printed in larger quantities, thus becoming a more affordable option than the Limited Edition.

What is Special Editions?

Special Editions is what we call our Fine Paper Prints that have an extra touch to them, it could be that they only come in an edition of 12, 64 or 100. It could also be that they are printed with 5-colors instead of 4.

What is XXL prints?

XXL prints are as they sound, really large prints, sizes may be up to 2x3 meters. XXL prints are made by the same lab that produce our Limited Editions and usually come in editions of 6 (+ 2 Artists Proof).