Delivery

23pine.com will deliver your photos to your home or at nearest service point. 23pine.com photographs are delivered by our partner, DHL Express, in secure packaging that is designed to protect works of art. The amount charged depends on the format of the photograph. The delivery period is five workdays from receipt of order. Orders containing multiple formats are charged at the rate applicable to the largest format.

Exchange or Refund up to 2 weeks after purchase


You have two weeks (from receipt of your order) to notify us about your return request. The right to withdraw your order will be exercised without any penalty except for the return shipping cost.
To do so, please contact our customer service at contact@23pine.com who will outline the procedure. Please take care to check that the photographs are in perfect condition and in their original packaging.

Once we have received your return, you have the following choices:
• To choose a new photograph of an equivalent value
• To be reimbursed for your order

Secure Payment

For all card payments (Visa, Mastercard etc) the banking transaction is carried out by Adyen, a leader in payment system. Your bank details are encrypted (SSL technology). They do not circulate over the internet and cannot be intercepted. Your bank details (card number, expiry date...) are under no circumstances communicated to 23PINE.

Customer Service

If you have any questions about the delivery, refunds, payments or anything else regarding your purchase. Please contact us at contact@23pine.com